Training in Margaret River for business, individuals and groups
Training
Communication Strategies - Conflict Resolution - Stress Management
(All one day training)
See our Training Calender to June 30, 2010
(Note: many other titles available - call for your needs)
Much of the training offered by gr8relationships.com is centred around improving the quality of relationships we have when we interact with others.
This can include professional environments such as businesses. The interactions employees have with clients can greatly affect the bottom line of that business. Employees who value and respect clients, even when clients are acting less than favourably, will leave a lasting impression on the client. It's not rocket science to know that if we, as a client, have a positive interaction with an employee of your business, we are more than likely to return to your business in the future and refer your business to others.
What training products does gr8relationships.com offer in this area?
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.
Course Outline :
| Module One: Getting Started |
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Icebreaker |
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Ground rules |
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The parking lot |
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Workshop objectives |
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Action plans and evaluation forms |
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| Module Two: The Big Picture |
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What is Communication? |
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How Do We Communicate? |
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| Module Three: Basic Verbal Communication Skills |
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Varying the Pitch of Your Voice |
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Using Tone to Your Advantage |
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Monitoring Your Speed |
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| Module Four: Advanced Verbal Communication Skills |
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Speaking Like a STAR |
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| Module Five: Non-Verbal Communication Skills |
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Body Language |
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The Meaning of Gestures |
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| Module Six: More on Listening |
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A Word from President Roosevelt |
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Being an Active Listener |
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The Signals You Send to Others |
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| Module Seven: Asking Good Questions |
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Open Questions |
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Closed Questions |
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Probing Questions |
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| Module Eight: Using Appreciative Inquiry |
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The Four Stages |
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The Purpose of AI |
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Examples and Case Studies |
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| Module Nine: Bringing People to Your Side |
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A Dash of Emotion |
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Plenty of Facts |
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Bringing it All Together |
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| Module Ten: Making Small Talk |
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Level One: General Topics |
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Level Two: Sharing Your Ideas and Thoughts |
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Level Three: Sharing Your Experiences |
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| Module Eleven: Overcoming Common Barriers |
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Language Differences |
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Cultural Differences |
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Different Place, Same Time |
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| Module Twelve: Wrapping Up |
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Words from the Wise |
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Review of Parking Lot |
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Lessons Learned |
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Completion of Action Plans and Evaluations |
Who is this training for?
Anyone interested in improving the quality of his or her interactions with others:
Sales Assistants
Sales Executives
Company Executives
Anyone dealing face to face or over the telephone with potential and existing clients.
Cost for this training Note: IT COULD BE FREE! If you are a small business owner with an ABN and employ less than 15 people there is a strong chance the training will be FREE. To find out more call Mark on 0403 684 278 or email him at support @ gr8relationships.com
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Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.
Course Outline :
| Module One: Getting Started |
| Icebreaker |
| Ground rules |
| The parking lot |
| Workshop objectives |
| Action plans and evaluation forms |
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| Module Two: An Introduction to Conflict Resolution |
| What is Conflict? |
| What is Conflict Resolution? |
| Understanding the Conflict Resolution Process |
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| Module Three: Conflict Resolution with the Thomas-Kilmann Instrument |
| Collaborating |
| Competing |
| Compromising |
| Accommodating |
| Avoiding |
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| Module Four: Creating an Effective Atmosphere |
| Neutralizing Emotions |
| Setting Ground Rules |
| Choosing the Time and Place |
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| Module Five: Creating Mutual Understanding |
| What Do I Want? |
| What Do They Want? |
| What Do We Want? |
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| Module Six: Focusing on Individual Needs |
| Finding Common Ground |
| Building Positive Energy and Goodwill |
| Strengthening Your Partnership |
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| Module Seven: Getting to the Root Cause |
| Examining Root Causes |
| Creating a Cause and Effect Diagram |
| The Importance of Forgiveness |
| Identifying the Benefits of Resolution |
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| Module Eight: Generating Options |
| Generate, Don't Evaluate |
| Creating Mutual Gain Options and Multiple Option Solutions |
| Digging Deeper into Your Options |
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| Module Nine: Building a Solution |
| Creating Criteria |
| Creating a Shortlist |
| Choosing a Solutions |
| Building a Plan |
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| Module Ten: the Short Version of the Process |
| Evaluating the Situation |
| Choosing Your Steps |
Creating an Action Plan
Using Individual Process Steps |
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| Module Eleven: Additional Tools |
| Stress and Anger Management Techniques |
| The Agreement Frame |
| Asking Open Questions |
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| Module Twelve: Wrapping Up |
| Words from the Wise |
| Review of Parking Lot |
| Lessons Learned |
| Completion of Action Plans and Evaluations |
Who is this training for?
Management responsible for resolving conflict in the workplace
Anyone interested in understanding a structured way to resolve conflict
Cost for this training IT COULD BE FREE! If you are a small business owner with an ABN and employ less than 15 people there is a strong chance the training will be FREE. To find out more call Mark on 0403 684 278 or email him at support@gr8relationships.com
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Positive and negative stress is a constant influence on all of our lives. The trick is to maximise the positive stress and to minimise the negative stress. This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills.
Course Outline:
| Module One: Getting Started |
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Icebreaker |
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Ground rules |
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The parking lot |
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Workshop objectives |
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Action plans and evaluation forms |
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| Module Two: Understanding Stress |
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What is Stress? |
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What is Eustress? |
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Understanding the Triple A Approach |
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| Module Three: Creating Stress-Reducing Lifestyle |
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Eating Properly |
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Exercising Regularly |
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Sleeping Well |
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| Module Four: Altering the Situation |
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The First A |
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Identifying Appropriate Situations |
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Creating Effective Actions |
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| Module Five: Avoiding the Situation |
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The Second A |
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Identifying Appropriate Situations |
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Creating Effective Actions |
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| Module Six: Accepting the Situation |
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The Third A |
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Identifying Appropriate Situations |
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Creating Effective Actions |
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| Module Seven: Using Routines to Reduce Stress |
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Planning Meals |
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Organizing Chores |
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Using a To-Do List |
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| Module Eight: Environmental Relaxation Techniques |
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Finding a Sanctuary |
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Using Music |
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Seeing the Humor |
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| Module Nine: Physical Relaxation Techniques |
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Soothing Stretches |
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Deep Breathing |
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Tensing and Relaxing |
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Medication |
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| Module Ten: Coping with Major Events |
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Establishing a Support System |
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Creating a Plan |
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Knowing When to Seek Help |
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| Module Eleven: Our Challenge to You |
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Creating a Stress Log |
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Week One: Recording Events |
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Week Two: Identifying Stressors and Creating a Plan |
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Week Three: Creating New Habits |
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Reviewing and Evaluating |
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| Module Twelve: Wrapping Up |
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Words from the Wise |
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Review of Parking Lot |
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Lessons Learned |
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Completion of Action Plans and Evaluations |
Who is this training for?
Anyone involved in high stressed employment.
People whose personality lends them to become overly stressed
Stressed people looking for ways to reduce their stress.
Printable brochure
Cost for this training IT COULD BE FREE! If you are a small business owner with an ABN and employ less than 15 people there is a strong chance the training will be FREE. To find out more call Mark on 0403 684 278 or email him at support @ gr8relationships.com
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